Privacy Policy

1. Information We Collect

When you contact Pacific Repair Services, LLC — by phone, email, or through our website contact form — we may collect the following types of personal information:

Information You Provide Directly

• Name — to address you and create a service record
• Phone number — to schedule and confirm repair appointments
• Email address — to send appointment confirmations and follow-ups
• Home or service address — to dispatch our technicians to your location on Oahu
• Appliance information — make, model, and description of the issue
• Service history — prior repair records associated with your appliances

Information Collected Automatically

When you visit our website at pacificrepairservices.com, we may automatically collect limited technical data including:

• Your browser type and version
• Pages visited and time spent on the site
• Referring URL (how you found us)
• General geographic location (city/state level, not precise)

This information is used solely to understand how customers find and use our website so we can improve it. We do not track individuals across other websites.

2. How We Use Your Information

Pacific Repair Services, LLC uses collected information strictly to:

• Schedule and confirm appliance repair appointments on Oahu
• Dispatch certified technicians to your location
• Communicate about your service request and repair status
• Process warranty claims with appliance manufacturers on your behalf
• Send service follow-up communications (e.g., satisfaction check-ins)
• Maintain our internal service records and customer history
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

Pacific Repair Services, LLC may share your information only in the following limited circumstances:

Manufacturer Warranty Claims

If your appliance is under a manufacturer's warranty, we may share your name, contact information, appliance model, and service details with the applicable manufacturer (e.g., LG, Samsung, Whirlpool, GE, Maytag) in order to process warranty service on your behalf. You will be informed when this is necessary.

Service Technicians

Our certified field technicians receive the minimum information required to complete your service appointment, including your name, service address, phone number, and appliance details.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Pacific Repair Services, LLC, our customers, or the public.

Business Transfers

In the event Pacific Repair Services, LLC is acquired, merged, or transfers substantially all of its assets, customer information may be transferred as part of that transaction. We will notify customers if this occurs and provide options where legally required.

No Sharing of SMS/Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS/Text Messaging Terms & Privacy

If you opt in to receive SMS notifications (text messages) from Pacific Repair Services, LLC, the following terms apply:

• Consent & Opt-In — By checking the SMS opt-in box on our service request form, you provide your explicit consent to receive text messages from us at the mobile phone number you provided. These messages may include appointment scheduling, status updates, and repair confirmations. Consent is not a condition of purchase.
• Message & Data Rates — Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out Instructions — You can cancel SMS service at any time by replying STOP to any message we send. After you send STOP, we will send you one final confirmation message, and then we will stop sending text messages.
• Help & Support — If you need assistance, reply HELP to any message or call us at (808) 824-3643.
• Frequency — Message frequency varies based on active service requests and scheduling.

5. Cookies & Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:

• Remember your preferences during your visit
• Understand which pages are most helpful to customers
• Improve website performance and navigation

You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using our website or contacting us for appliance repair services.

We may use Google Analytics or similar tools to collect aggregate, anonymized data about website traffic. This data does not personally identify individual visitors.

6. Data Security

Pacific Repair Services, LLC takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure storage of customer records
• Limiting access to personal information to authorized staff only
• Using encrypted communication where applicable

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to following industry best practices.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of any non-essential communications from us

To exercise any of these rights, please contact us directly at (808) 824-3643 or send a written request to our office at 540 Lagoon Drive, Honolulu, HI 96819. We will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, manufacturer websites, or review platforms (e.g., Google, Yelp). These websites have their own privacy policies, and Pacific Repair Services, LLC is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Pacific Repair Services, LLC does not knowingly collect personal information from children under the age of 13. Our services are intended for adult homeowners, renters, property managers, and business operators on Oahu, Hawaii. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Pacific Repair Services, LLC handles your personal information, please contact us: